For all correspondence regarding cancellations and other issues, we must receive written correspondence in the form of an email to firstname.lastname@example.org Thank You!!
During weekdays Asheville City Schools are closed due to snow, we will be closed. For Monday classes, should the weather be clear in the afternoon, we WILL have studio class on most cases.
Registration and cancellation policy:
Payment of Tuition in full guarantees your place in any workshop. We accept registrations first come first served. We feature small class size for your benefit in learning, and due to contractual agreements, materials acquisitions, processing fees and administrative costs we must adhere to the following policies.: For cancellations less than 30 days before the workshop begins, tuition is non-refundable. Before the 30 days, student will receive a 65% refund of full tuition paid only in the event that class can be filled. No refunds will be given for no-shows or withdrawals after a workshop has begun regardless of the reason. If workshop is cancelled, students receive full refund.
Switching course dates policy:
Registrations are not transferable to different courses or different instructor as a rule. Once the course you selected is filled registration is closed. If a new date for this particular course is published you may not change to this new date unless there is someone from a wait list that can fill your vacated place or you personally can give the spot to someone. Please inquire first. You may make the change in this case if before the 30 days, and your tuition minus a $35 admin fee will be applied toward the new date. It is your responsibility to pay the admin fee to secure your place in the new date by check (mail) or cash or check payment in the studio. We will not invoice for balance due fees through an online service due to additional fees and admin involved. If you cancel your class, and request a switch 30 days or less before the class, this is considered a cancellation (see above), and the tuition will be transferred minus 35% fee (or $35 for classes under $100) only in the event that we can fill the class. Please note that last minute cancellations are very difficult to fill from any wait list we might have.
We are happy to keep your name on a wait list for any course that is filled. Should a place become available, we will contact the names on this list first come first served. We take wait lists for any class that is filled by posting this on the class page with instructions on how to get on the lists. Listing a wait list on a class page does not mean we actually have a wait list, only that there is an option for someone to be placed on this list. You MUST request wait list by emailing email@example.com, phone calls will not be accepted for either cancellations of wait list requests.
On weekends if there are snow or ice warnings in our area in the morning, be sure to call us before you set out if you have not been notified. Our mountain terrain can be dangerous. Stay safe.
We list sheduled make-up dates online with our workshop listings in the event we must postpone a workshop due to bad weather in our city. Please mark your calendar with these alternate dates in case they are needed.