For all correspondence regarding cancellations and other issues, we must receive written correspondence in the form of an email to firstname.lastname@example.org Thank YOU!!
If Asheville City Schools are closed, we will be closed. For Monday classes, should the weather be clear in the afternoon, we WILL have studio class.
Registration and cancellation policy:
Payment of Tuition in full guarantees your place in any workshop*. We accept registrations first come first served. For cancellations less than 30 days before the workshop begins, tuition is non-refundable. Before the 30 days, student will receive a 65% refund of full tuition paid only in the event that class can be filled. No refunds will be given for deposits only, no-shows or withdrawals after a workshop has begun regardless of the reason. If workshop is cancelled, students receive full refund.
*In some cases if the class is scheduled far in advance we will accept a deposit to hold your space in the class and this will be outlined in the course description. Deposits are subject to the same cancellation polices above with the exception that if balance due is not paid by the date specified, it will be nonrefundable at this point, and we will not longer hold your place in the class. If we do accept deposits the date of balance due will be posted clearly, and it is the responsibility of the participant to make payment of this amount by the date it is expected. Please read all information carefully to make sure you understand these terms.
Switching course dates policy:
Registrations are not transferable to different courses or different instructor. Once the course you selected is filled registration is closed. If a new date for this particular course is published you may not change to this new date unless there is someone from a wait list that can fill your vacated place. Please make sure the date you select will work for your schedule. For any change requests 45 days or less before the class date we cannot change your registration to a new date for any reason.
Wait list policy:
We are happy to keep your name on a wait list for any course that is filled. Should a place become available, we will contact the names on this list first come first served.
Snow Policy: If Asheville City Schools are closed, our morning classes will be cancelled. If we decide to do a late start, we will email and/or call you. Be sure to check your email, and call us! 828-776-2716, and feel free to contact your instructor with any questions and concerns.
On weekends, if you have the slightest doubt, or if there are snow or ice warnings in the morning, be sure to call us before you set out if you have not been notified. Our mountain terrain can be dangerous. Stay safe.
Call your instructor or call 828-776-2716 for info about afternoon sessions, possible late starts or if you cannot make class due to inclement weather. You will be able to make up your class within three months if you cannot come due to snow within reason.
For January and February class we post a pre-scheduled make-up dates online with our workshop listings in the event we must postpone a workshop. Please mark your calendar with these alternate dates in case they are needed.